Selection and training of the right people for this position is extremely crucial. We need personable, safe, physically fit drivers that will operate the vehicles with great care and provide any needed assistance with customer's baggage. We never want to give any customer the reason to be dissatisfied with our service. The same company that provides Mystery Shopper services on the parking operation provides the same service for the shuttle operation. Their impression of the cleanliness, courtesy, and driving skills of our drivers are submitted to us so that we can make any needed modifications or acknowledge the good performance of our staff.
Driver simulator training is provided by Synaxis. The simulator is brought to the site in order to allow every driver to test their skills and receive pointers on how to improve their driving. Synaxis provides a “Diploma” for each driver, along with a report on how the driver performed on each phase of the simulator training. A copy of a real diploma and training report is enclosed in the following pages for your review. To augment all of the other training provided to our drivers, we employ DriveCam. The use of these cameras allows us to analyze the performance of our drivers and offer them ideas for improving their skills, just like using the Synaxis simulator. These cameras are also invaluable for investigating incidents that may occur during the course of business. Literature regarding DriveCam is also included for your reference. There is no additional cost for the Synaxis training. That direct cost is borne by Republic Parking System’s insurance carrier.